Org and IS Example
Organization Overview
| Name: | Daily Brew Cafe | ||
| Type: | Small business (Service sector) | ||
| Purpose: | To provide high-quality coffee and snacks in a friendly, relaxing environment. |
| Goals | Objectives |
| Deliver excellent coffee and service | Maintain 90%+ customer satisfaction |
| Increase customer base | Grow customer visits by 15% per year |
| Improve operational efficiency | Reduce order preparation time by 20% |
| Ensure sustainability | Use 50% recyclable materials within one year |
3. Business Processes (with Input -> Process -> Output)
| Business Process | Inputs | Process | Outputs |
| Customer Ordering | Customer request, menu items | Take order, record in POS | Order receipt, kitchen ticket |
| Coffee Preparation | Coffee beans, milk, water, barista skill | Brew and prepare drinks | Completed coffee |
| Inventory Management | Stock list, supplier info | Track sales, update inventory | Inventory reports, restock requests |
| Sales & Payment | Customer order, POS data | Calculate bill, receive payment | Sales receipts, daily revenue summary |
| Marketing & Promotion | Customer data, feedback | Send offers, loyalty programs | Increased customer visits |
| Human Resource Management | Employee schedules | Assign shifts, manage payroll, | Pay records, employee satisfaction |
4. Information Systems That Help
| Type of System | Purpose | Example Use |
| Transaction Processing System (TPS) | Handles daily sales, billing, and payments | POS system records every sale |
| Management Information System (MIS) | Summarizes data for decisions | Daily/weekly sales reports for owner |
| Customer Relationship Management (CRM) | Manages customer data, loyalty, feedback | Send coupons to repeat customers |
| Inventory Management System | Tracks stock levels and reorders items | Auto-alert when coffee beans are low |
| Human Resource Information System (HRIS) | Manages employee schedules, payroll | Calculate wages based on hours worked |
5. Ethical Issues Raised by Use of Information Systems
| Issue | Description | Example / Concern |
| Data Privacy | Protecting customer and employee data | Misuse of customer emails or payment info |
| Data Security | Preventing unauthorized access | Hacking of POS or CRM systems |
| Employee Monitoring | Systems tracking worker activity | Over-surveillance can reduce trust |
| Transparency | Informing customers about data use | Customers must consent before collecting data |
| Digital Divide | Unequal access to technology | Some employees may lack digital literacy |